Helpdesk Administrator (6 months fixed term contract)

Published
January 26, 2022
Location
Elstree & Borehamwood, United Kingdom
Category
Job Type
Onyx Reference
MT3281
Salary
£22,000 pro rata
Work Hours
9.00am - 5.30pm
Education Requirements
Applicants should be qualified to GCSE Standard
Qualifications
N/A

Description

This highly successful Medical Services organisation is looking to recruit a Helpdesk Administrator on a 6-month fixed-term contract.

This role is fast-paced and reactive and requires excellent adaptability as no day is the same.

This is a six-month fixed-term contract paying up to £22,000 pro-rata and the working hours are 9 am - 5.30 pm Monday to Friday.

Responsibilities

Assisting and supporting the Facilities Support Teams in the provision of a managed service that will ensure efficient and effective use of facilities.
You will be part of a team that aims to deliver on an optimum configuration of Rapid Response and Core facilities, by reducing facility downtime you will contribute to the robustness of service that will ultimately improve patient pathways.
Ensuring all queries from Facilities or Support teams are tracked and prioritised for action
Providing overall assistance to the Facilities support teams as a central helpdesk
Providing training to all new Facilities support staff in standard operating processes
Providing support, as well as vital communication with supervisors and managers

Experience Requirements

Helpdesk / customer call centre / support experience
Advanced systems skills to include Microsoft Excel
Excellent communication skills and the ability to build strong relationships with team members, managers and engineers.
Ability to adapt well to change and be able to react efficiently to any issues that arise.
Enjoy working in a team environment, have excellent communication skills and attention to detail.

Skills

Ideal backgrounds we are looking for Administration experience gained in any of these sectors; - Engineering / Laboratory / Facilities Management/ Warehouse.

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