Our client is a successful and growing business services company based in Northampton. They are seeking an experienced IT Infrastructure Specialist to deliver Projects, Solutions & Consultancy Services to their clients.
This is a great opportunity to join an expanding company with great career prospects.
Create project documentation, including scope of works, design/build, planning, handover documents and progress reports
Work with the sales team to provide pre-sales technical support, consultation and solution design proposals
Seek and highlight additional opportunities whilst reviewing clients existing IT infrastructureEvaluate and recommend changes in performance tuning, infrastructure design and monitoring for clients
Ensure regular progress reports are created and distributed to key stakeholders
Assist with the handover/transition of new client IT systems and services to the service desk and field teams
Undertake client audits (review of client infrastructure and security vulnerability testing)Undertake personal, technical training and development to ensure technical skills are kept up-to-date and aligned to the business and divisional plans
Keep appraised and evaluate new technologies
Provide technical support assistance/guidance to the 3rd line service desk team
Assist in the training and development of service helpdesk staff and field engineers
Define, develop and maintain infrastructure deployment techniques, standards, policies and procedures
Assist with the management, upgrade and delivery of new IT for the company infrastructure
Suggest improvements for the on-going development of the professional services division.
Industry recognised accreditations such as Microsoft MCSE, Cisco CCNA, VMware VCP or equivalent level of certification would also be highly desirable.
Excellent customer service and communication skills
Work under own initiatives to ensure high quality delivery to clients
Self-propelled work ethic with the ability to stay on task and focused with minimal supervision
Willing to work on a flexible work schedule and travel as required
Ability to handle multiple projects simultaneously
Good written and documentation skills